Rebranding Pepsi to Spanish Speakers

Have you heard about what Pepsi is doing in Argentina and Spain?

It's pretty amazing, really. BBDO, its agency, learned that Argentines tend to say "Pecsi" instead of "Pepsi." This is something universally known among Spanish speakers. But the agency was on to something when they leveraged this insight in its marketing to consumers in that country.

Pecsi was born. I even saw a rebranded Pecsi can, but I can't be sure they took it that far.

Now they've pulled a similar trick in Spain. But there, it's "Pesi." The ad is pretty hilarious, showing a famous soccer player pronouncing it the way ... well, the way they do. Pesi. Pecsi. It's just hard to get that second "p" in there for native Spanish speakers. I have friends from other countries who say one or other other--but I don't remember hearing "PePsi" from them, ever. Just like "picsa" (pizza).

So this is key for Pepsi: Learn how your customers are talking about you. Isn't that what social media is all about, when it comes to brands getting involved? This is the same thing, from my perspective. Pepsi shed its corporate image to talk to these consumers in their language. Brilliant, in my opinion.

My caveat here is that I don't believe this approach is something that can be taken on by brands ever category. For example, picture BMW and the version I always heard in Spain, "BMV." (I never understood that, by the way. If someone could please explain, I would very much appreciate it.) I think a premium brand would dilute its strength by succombing to the populace. Brands representing consumer packaged goods on the other hand are different in their natural positioning. They often work their way into serving as everyday nouns, despite trademarking and any other efforts those brands attempt.

But in this case, Pepsi is showing consumers that their way of interacting with the brand is important to the company.

My bet is that Pepsi, or "Pecsi," or "Pesi," has achieved a special appeal to these two national audiences in a way that really resonates.

Click here for the latest article in Ad Age on this topic and to see the spot Pepsi produced for its Spanish audience.

Latina Sororities, nothing like your average

This contribution is written by Yuritzi E. Lozano, who is a senior at the University of Washington, double-majoring in International Studies: Latin America and Spanish with a minor in Diversity.

Latina sororities first made their appearence on universities about 35 years ago, when the first Latina sorority was established at Kean University. Since then many more have been established. Unlike mainstream Greeks--fraternal organizations that must live in specified housing--these sororities are considered non-traditional in that there is no requirement to live in Greek housing.

These developed when colleges and universities experienced an influx of Latino enrollment. A need to support groups and outreach programs were at an all time high, especially that of Latina women in higher education institutions. At the time there were not many social options for these underrepresented groups. Thus, the decision to create a sisterhood which empowered and supported Latinas evolved.

For many of the women that join these sorority it is more than just a social organization, it becomes a support system that they can rely on. Many of the young Latinas that continue on to higher education are often first, second and sometimes third generation and oftentimes have had to move away from home to pursue their academic dreams.

For me it was just like that: I moved to Seattle to attend the University of Washington from a small city in Eastern Washington. As first generation in higher academia I hardly knew anyone, much less about Seattle life. Joining a sorority, for me, was a way of making the UW campus smaller and created a home away from home.

Today university campuses around the nation have many different sororities on their campus. For example, the University of Washington is home to 4 distinct and unique Latina Sororities; Lambda Theta Alpha, Sigma Lambda Gamma, Kappa Delta Chi and Gamma Alpha Omega. Why the need for so many organizations that cater to this specific group? Each Latina sorority formed from the need to embody principles, values, and philanthropies that catered to their specific needs. Every one of the organizations mentioned above provides something different to its members such as community service, leadership skills, diversity, and networking skills.

At the end of the day they all provide a social aspect which allows these women to create a niche.

Latino Empowerment in the State Capitol

This contribution is written by Diana Lopez, who is a senior at the University of Washington, double-majoring in Law, Society, and Justice plus Spanish.

For five consecutive years, Latinos from all over Washington have come to the state capitol to empower themselves by meeting with lawmakers and other policital leaders, including the governor. In fact, the 5th Annual Hispanic/Latino Legislative Day is taking place in Olympia today!

The annual event is held in order to promote Latino participation in civics and provide info sessions on health, housing, education, farm worker rights and economic development. This year's keynote speaker is Gov. Chris Gregoire and free interpreting is provided during education presentations and legislature visits.

Hispanic/Latino Legislative Day is very important to the community because it reaches out to Latinos and provides them with information that may benefit their daily lives; it is also a way for them to have their voices heard. Community leaders and advocates from all over the state of Washington will be giving presentations on education issues and challanges facing the Washington Latino community. The purpose of this event is to unite the Latino voice in support of issues that affect the Latino community and learn about the legislative process.

The Hispanic/Latino Legislative Organization understands the importance of Latinos to attend from all over the state of Washington, therefore, have sponsored two chartered busses to provide transportation, one leaving from Pasco and the other from Wenatchee.

Cinco Años

Wow. I just looked at my calendar and guess what--It's been 5 years since I opened shop.

That's right: Five years ago I purchased my domain and applied for a business license and developed the Conexión Marketing brand and, little by little, I had a business. My early menu of services included marketing communications (collateral and merchandising), public relations and overarching strategies--services based on several in-house positions I'd held over the previous 16 years.

Friends, family and colleagues all asked, "Why are you doing Hispanic marketing in Seattle? Why not Yakima, or L.A.?" Seattle is my home, it's where I want to be--and though the Hispanic market was the fastest-growing cultural minority in our region, no Hispanic marketing firms called Seattle home.

My first clients were such a celebration, and they were such an important daily reminder of the talents and skills and experience that I offer in the area of Hispanic marketing.

Since those first clients, I've been on an amazing journey with this business. We began to partner with a handful of global agencies (and their national accounts) and are still happily helping many of them with Hispanic efforts today. We've even worked with a few local ad agencies on work within Washington State and the Pacific Northwest.

We've worked in advertising as well, with one caveat to our clients: They must be able to provide a positive customer experience for the Latino consumer before advertising commences. We believe in "marketing inside out," meaning, make sure you can truly service this segment before you target it with advertising.

We then made the big move to our downtown office at Third & Union, an important move for so many reasons. Most importantly, we're accessible to many of our clients while enjoying the hustle and bustle of downtown Seattle. (Feel free to schedule a visit!)

But helping local companies understand their need to reach this fast-growing segment in the right way continued to be a barrier, so we produced our own research. Hispanic Consumers in the Puget Sound Region was a first-of-its-kind study that helped local companies visualize the important of the local Latino community. It included much more than demographics; it included primary data on such topics as media consumption, language preference, top-of-mind brands in several categories, and more. This study is still available as a free download at our website. (Note that while most of the information is likely still very pertinent nearly three years later, our local media environment has seen many changes since we published the study.)

This study was an important benchmark for Conexión Marketing and the industry; it put the local Latino community on the map in the minds of marketers doing business in our region.

Since then, we've conducted much more research, mostly through partnerships with local research firms. Learning about Seattle-area Latinos is so essential in order to effectively understand their needs. Ours is truly a different market--unlike any of your "typical" Hispanic markets, and even wildly different from that of Eastern Washington markets.

We branched out with the verticals we've served over the past five years, helping companies in a variety of industries--banking, communications (telecom, broadband, cable), healthcare, insurance, civic efforts, media, retail, and consumer packaged goods.

Another way that our firm has branched out has been to incorporate social media into plans when it makes sense. We've done this for several clients now, and while it's difficult to measure ROI on social media, we have seen that it really does nurture a sense of "community" and that consumers enjoy being able to interact with brands. And we're certain that Latinos here are embracing social media because we see them regularly posting on several sites--including at least two local social media sites developed specifically for Latinos!

So while some companies may be holding back on their marketing budgets until the recession's in the rear-view mirror, other companies are stepping up with effective strategy and messaging and becoming #1 in their category locally, even nationally. That's the power of the fastest-growing cultural segment, nationally and locally.

What will 2010 hold? Hopefully, more of the same! Especially since we're expecting this coming year's Census figures to blow away U.S. marketers. Those of you already on board with Hispanic marketing, kudos! You're getting in while competition's light and media is affordable--so your brand is benefitting in a cost-effective way. Who knows what will happen after Census data is released?

I love my business, and I work with so many wonderful and talented people--our clients, our vendors and partners. A big GRACIAS to our many loyal clients, several whom we've served 4+ years!

And here's to a 2010 full of joy and prosperity for us all.

Javier Cáceres: The Next Guillermo del Toro?

I am so proud of my high school alma mater. Shorewood High School recently took on a challenge by rival Shorecrest to create a music video. And in my humble opinion, SW still rules!

I saw the video on You Tube by way of Twitter, but now after reading Nicole Brodeur's column in The Seattle Times, I am truly blown away.

Javier Cáceres created, with probably hundreds of classmates participating, the most amazing video, "Shorewood Lip Dub." Cáceres conceived this thing, and choreographed it, *backwards*. That's right: Everyone in the video was moving forward but singing backwards, so when he played the video backwards, all students are lip-synching perfectly to the music--but walking, dancing backwards!

The coolest part of all is that Javier Cáceres is a high school senior--from Peru. He came to the States just six years ago with his family. He didn't speak much English then, but now he's a Running Start student with dreams of becoming a director. According to the Times columnist, even Ben Stiller and Ashton Kutcher are tweeting about this genius.

This is the American dream, folks.

Reaching Unbanked Latinos

In celebration of Plaza Bank President & CEO Carlos Guangorena's birthday today, I'd like to write a little about banking and Latinos. In general, immigrants to the U.S. are much less likely to be banked than American-born. In addition, certain minorities are especially unlikely to have a relationship with a banking institition.

The problem with not having that banking relationship is that then it's difficult to establish credit. And we know that, without credit, many things--like home ownership--are simply unattainable. Now sometimes we hear that employers even check credit reports of their candidates to ensure that they're "responsible." Well, not having any credit at all doesn't make a person "irresponsible," it just means they're living outside the societal norm in the United States. And if they come from a place where banks closed and they lost all their savings, you can understand their hesitation. But now, you see, they have limited opportunities.

According to a first-ever federal survey on the topic, minority groups showed to be much less likely than the overall population to have standard banking relationships. In fact, an article in yesterday's L.A. Times reports on the survey: "Nearly 22% of black households were unbanked, as well as 19.3% of Latino households and 15.6% of Native American households. Just 3.5% of Asians and 3.3% of whites did not use banking services." That's an astounding gap.

Excerpt from the article:

"Many Latinos are most comfortable operating in cash," said James Gutierrez,
chief executive of Progreso Financiero in Mountain View, Calif., which focuses
on giving small, short-term loans to Latinos. Instead of having a paycheck put
on hold for several days at a bank, many turn to expensive payday loans for
immediate liquidity. "There's a lot of distrust of banks," Gutierrez said. "But
even though it's convenient for them to operate outside the financial
mainstream, they can't build a credit history, get a small-business loan, build
wealth. You need to give people a staircase upwards."

Here in the Puget Sound region, Plaza Bank was formed, about four years ago, on this very principle. The founders and directors wanted to create an institution that would be accessible, and since many of them were Latino, they created the Pacific Northwest's first Latino bank--with bilingual/bicultural staff, services and materials. They of course welcome everyone to bank there, with business lending and administrative office is right here in downtown Seattle, and a gorgeous retail branch at the Kent Station Shopping Center in Kent. The Bank has been offering not only your typical bank products for consumers and businesses, but also opportunities for financial literacy. This is what sets Plaza Bank apart from the bigger banks. It's a community bank that is truly reaching out.

For the same reason, the organization Bank On Seattle was created a couple of years back. The mission of Bank on Seattle was to make banking accessible to the unbanked--and keep this population from losing all its money through payday loan services. They formed a cooperative of many credit unions and banks, including Plaza Bank. If anyone can provide information describing the organization's current efforts or achievements, that would be great to learn.

As a side note, in our own survey of Puget Sound Latinos two years ago, we learned that 56% of local Latinos are banked (meaning they have a savings account, checking account or both), which makes the Seattle area market very different from the national average.

Sources: Hispanic Consumers in the Puget Sound Region study available FREE at www.conexion-marketing.com; http://www.linkedin.com/redirect?url=http%3A%2F%2Fwww%2Eeveryoneiswelcome%2Eorg%2F&urlhash=JqF9 ; http://www.linkedin.com/redirect?url=http%3A%2F%2Fwww%2Elatimes%2Ecom%2Fbusiness%2Fla-fi-fdic-unbanked3-2009dec03%2C0%2C487549%2Estory&urlhash=Al9R

Latino Media in the Seattle Area

This just in - a study of Seattle-area Latino adults and their Spanish-language media consumption by Portland's Rojo Research illustrated a clear preference for Univision.

In fact, Univision earned 67% market share, followed by KDDS 99.3 FM – La Gran D which saw 42.7%. Note that I'm not sure whether they were measuring actual consumption of the local Univisión affiliate (over-the-air) or the national network channel.

The study involved traditional media (versus online). In May, Rojo Research interviewed 485 Latino households in King, Pierce, Snohomish, Skagit, Thurston, Kitsap, and Island counties for a 58-question, 22 minute study. More than 33,200 households were contacted; 55% of participants preferred to respond in Spanish.

The Top 10 Seattle Latino Media Ranking according to this 2009 Rojo Research study:

1. Univision
2. KDDS 99.3 FM - La Gran D
3. Telemundo
4. Spanish-Language Outdoor Advertising
5. TV Azteca
6. KKMO 13360 AM - El Rey
7. KTBK 1210 AM - Ke Buena
8. Sea Latino Newspaper (now defunct)
9. El Mundo Newspaper
10. La Raza del Noroeste Newspaper

Latino media consumption is based upon a 7-day cume for TV and radio, a 4-edition cume for weekly, bi-weekly, and monthly publications, a 6-month cume for business directories, and a 4-week cume for outdoor advertising. The researchers captured over 400 data points on local media consumption, purchasing plans, shopping behavior and personal demographics. Seattle-area Hispanic media will leverage the data to highlight the value of their offerings, and be able to better justify a return on investment for their advertisers.

This is it, folks - if your company or organization wants to benefit from the patronage of our Hispanic population, please consider getting involved in Hispanic marketing now while rates are at an all-time low and your message will shine bright! Once the 2010 Census data is out, Hispanic media rates and availability will change forever. Make sure your brand is the one Latinos are thinking of, starting NOW.

Imagine: Your brand can be the category leader for the largest minority and the fastest-growing population here and nationally.

And, of course, we can help. Call me at 206-621-2185 and let's talk!